1. Purpose and scope of information collection:

HLB only collects contact information necessary to conduct transactions between the website and customers, and does not collect any other information. Customer information will be saved when the customer creates an account and logs in with his account. HLB collects and uses customers' personal information for appropriate purposes and in full compliance with the law. HLB  is committed not to share or use personal information of customers with any other 3rd party. Customer information is only used internally by HLB. When necessary, we can use this information to contact customers directly in the form of: mailing, order, thank you letter....Customers may receive periodic letters providing provide information about new products, services, and promotions. When customers register on the website www.halebioplastics.com, the information we collect includes:

• Name
• Address
• Phone number
• Email
• Other information (if any)

2. Scope of information use:

The above information is only used for the following purposes:

• Delivery for orders placed on the website www.halebioplastics.com
• Delivery notifications and customer support
• Provide product information
• Process orders and provide our services according to customer requirements
• Share for courier service for delivery

In addition, we will use customer information in account management, financial transactions, data checking to improve the features of the website www.halebioplastics.com in order to provide customers with a better experience. Best to visit our website.

Customer order details will be kept confidential and provided only to the order owner. We reserve the right not to provide information if the customer does not provide the correct confirmation requested by HLB. Customers can track their orders in their accounts and make sure they don't tell 3rd parties. We will not be responsible for customers entering incorrect passwords unless it is our fault.

3. Persons or organizations that may have access to customers' personal information:

Customers agree that, in case of necessity, the following agencies/organizations/individuals have the right to access and collect their personal information, including:

• Third-party services that integrate with the website www.halebioplastics.com
• Shipping unit associated with the Company to deliver goods to customers
• Financial Advisor, Legal and Auditing Firm
• Complainant can prove the customer's violation
• At the request of a competent state agency

4. Information storage time:

Customer information will be kept strictly for the period specified by law or used only for the purpose for which it was collected.

5. Address of the unit that collects and manages personal information:

• Unit: Ha Le Bioplastics Co., Ltd
• Legal representative: NGUYEN THI HONG TIEN
• Address: 232 Le Van Luong, Tan Hung Ward, District 7, HCMC
• Hotline: 0933 316 968
• Email: lhanhdpm@gmail.com

6. Means and tools for users to access and correct their personal data:

At any time, customers can access and correct their personal information according to the appropriate instructions that we provide.

7. Commitment to protect customer's personal information:

HLB  always ensures that all personal information of customers will be kept safe. Except for the cases about the use of personal information as stated in this policy, we are committed not to disclose customer personal information out for commercial purposes. We may disclose or provide customers' personal information in the following cases when it is absolutely necessary:

• When required by law enforcement
• In the case that it helps us to protect our legitimate interests before the law
• Urgent and necessary situation to ensure the personal safety of other members

8. Change Privacy Policy:

HLB  reserves the right to change and modify this privacy policy at any time. We will update the changes on our website www.halebioplastics.com. If customers have complaints or suggestions about HLB's policies, please contact us through the following two ways:

• Hotline: 0933 316 968
• Email: lhanhdpm@gmail.com

9. Mechanism for receiving and settling complaints related to customer information:

When discovering that their personal information is used for the wrong purpose or scope, customers send a complaint email to email lhanhdpm@gmail.com or call  0933 316 968 to complain and provide relevant evidence. regarding the case to the Board of Directors. The Administration commits to respond immediately or at the latest within 24 (twenty-four) working hours from the time of receipt of the complaint.